Here’s a Refunds and Returns Policy for your website, tailored for digital products:

Refunds and Returns Policy
Last Updated: October 22, 2024

At InkspirationPro, we want you to be completely satisfied with your purchase. However, due to the nature of digital products, we have a specific Refunds and Returns Policy to ensure fairness for both our customers and our business.

1. Digital Products and Refund Eligibility

InkspirationPro sells digital Procreate brushes for tattoo artists. As these are intangible, downloadable goods, all sales are final. Once you have gained access to the digital files (e.g., downloaded them), we cannot issue refunds or returns.

However, we understand that exceptional circumstances may arise. We may offer refunds under the following conditions:

• Defective Product: If you encounter technical issues or file corruption that makes the product unusable, we will work to resolve the issue. If the problem cannot be resolved, we will offer a refund.
• Duplicate Purchases: In cases where you accidentally purchase the same product twice, we will offer a refund for the duplicate order.

2. Requesting a Refund

To request a refund for a defective or duplicate purchase, please follow the steps below:

1. Contact Us: Email our support team at inkspirationbrush@gmail.com with the following information:

• Your full name.
• Order number.
• A detailed description of the issue or the reason for your refund request.
• (Optional) Screenshots or additional documentation supporting your claim.

1. Resolution Process: Our customer support team will review your request within 3 business days. If the issue meets the criteria for a refund, we will either issue a replacement product or process the refund.
2. Refund Timeframe: Once a refund is approved, please allow 5-10 business days for the refund to be processed and reflected in your original method of payment. Processing times may vary depending on your bank or payment provider.

3. Non-Refundable Circumstances

We do not offer refunds in the following cases:

• Change of Mind: If you decide you no longer want the product after the download has been made.
• Incompatibility: If the product is incompatible with your software or device, as it is your responsibility to ensure that the product meets your system requirements.
• Failure to Download: If you do not download the product after purchasing, the sale is considered final. We are available to assist if you encounter technical difficulties during the download process, but refunds will not be provided in such cases.

4. Product Assistance and Support

If you experience any technical issues with your digital product (e.g., problems with installation or usage), we encourage you to reach out to our support team at inkspirationbrush@gmail.com. We are happy to assist with troubleshooting or resolving any issues to ensure you can fully enjoy your purchase.

5. Contact Information

For any questions, concerns, or refund requests, please contact us at:

• Email: inkspirationbrush@gmail.com
• Mail: InkspirationPro, 5 Delaware Ave, Norwalk, CT, USA

Our customer support team is available Monday through Friday, 9:00 AM – 5:00 PM EST. We strive to respond to all inquiries within 2 business days.

By making a purchase from www.inkspirationpro.com, you agree to this Refunds and Returns Policy. We value your satisfaction and appreciate your understanding of our digital product guidelines.

This policy ensures transparency and fairness while protecting your business from abuse. It outlines clear steps for customers to follow, provides flexibility in exceptional cases, and makes the process easy to understand. to refunds and returns.